Who can approach the Commission?
The child victim or on his/her behalf his/her parents / guardian or any child or a public-spirited citizen or an institution or any voluntary organisation can contact the Commission for registering any complain or sharing any grievance or to raise any issues of importance for best interest of children. However no anonymous complain would be entertained by the Commission to avoid any embarrassment or wastage of Commission’s time and energy. The identity of the Complainant can be kept secret if the complainant desires so, within the limit of law.
When and How to approach?
One of the major mandates of the Commission is to inquire into complaints of child right violations. The Commission can also take suo moto cognizance of serious cases of violation of child rights. The Commission can be contacted to register complain against violation of children’s right. Even one can contact the Commission when one apprehends any danger or risk to any child or a group of children who are vulnerable and most likely to be abused or exploited to take precautionary measures.
Procedures of Filing Complaint?
Complaint must be sent to the Chairperson, Rajasthan State Commission for Protection of Child Rights in written form either in Hindi or English or in any language convenient to the complainant through post/mail/fax.. The Commission is going to have its website soon where one can file online complain and track the status of the complaint too. Complaint over phone should be the least preferred one, as it is necessary to have a written complaint to pursue the matter legally. No fee shall be chargeable on such complaints. The complainant shall disclose a complete picture of the matter leading to the complaint. The Commission may seek further information/ affidavits as may be considered necessary.
While making a complaint, please ensure that the complaint is:
1. Clear and legible and not vague, anonymous or pseudonymous
2. Genuine, not trivial or frivolous.
3. Not pending before any other commission duly constituted under law or sub-judice before a court/ tribunal; and not already decided by the Commission.
4. Not outside the purview of the Commission on any other grounds.
How the Complaint is addressed?
Once the complaint is received, it is screened and examined carefully by the Commission to see that it falls within the mandate of the Commission, and gives a clear picture of the matter leading to the complaint. The Complaint then is classified and registered officially and given a special reference number for follow-up and future correspondence. At this stage the Commission may ask for more information or affidavits as may be considered necessary. The Complaint then, if required, referred to a special committee/group of members to chalk out a course of action and followed up with concerned persons/authorities until its logical conclusion. The Commission may opt for field investigation in the matter and collect evidences and listen to concerned parties including the child victim involved in the matter to explore the truth. The Commission shall follow the procedure explained under “Power relating to Inquiry’ mentioned above while adjudicating the case. The Complainant is always kept informed of the progress in the matter. The Website which is to be launched soon shall have online complaint tracking system.
Parameters of Justice?
The Commission keeping its mandate in view has set for itself a set of parameters mentioned below to be used to adjudge the efficiency of its justice delivery mechanisms or processes.
- Voices of Children are adequately heard and recorded.
- The processes followed during adjudication of case are child friendly that respect the dignity of child.
- The judgement or the final conclusion of the matter serves the best interest of the child
-The concern raised or complaint filed is resolved within a minimum time period.
Who is a child?
RSCPCR considers a child is a person below 18 years of age.
What is Child Right:
Child Rights are specially classified human rights of persons below the age of 18 years. As per Article 15 (3) of the Constitution of India, the state can make special provisions for children and such special provisions cannot be construed as violation of Right to Equality (Article-14) enshrined in the Constitution. As per CPCRA 2006, ‘Child Rights’ includes the children’s rights adopted in the UNCRC on the 20th November, 1989 and ratified by the Government of India on the 11th December 1992.
The rights conferred on children in UNCRC can broadly be classified into four kinds of rights:
a- Right to Survival: A child's right to survival begins before a child is born. According to Government of India, a child life begins after twenty weeks of conception. Hence the right to survival is inclusive of the child rights to be born free, right to minimum standards of food, shelter and clothing, and the right to live with dignity.
b- Right to Development: Children have the right to all forms of development: Emotional, Mental and Physical. Emotional development is fulfilled by proper care and love of a support system, mental development through education and learning and physical development through recreation, play and nutrition.
c- Right to Protection: A child has the right to be protected from neglect, exploitation and abuse at home, and elsewhere.
d- Right to Participation: A child has a right to participate in any decision making that involves him/her directly or indirectly. There are varying degrees of participation as per the age and maturity of the child.
Principles of Child Rights?
The RSCPCR respect and pursue the following basic Child Rights principles embedded in UNCRC.
- The Right to make the duty bearers Accountable (Art. 4, 5 and 44)
- The Right not to be discriminated against (Art. 2)
- The right to uphold the best interest of the child (Art.3)
- The Right to Survival and Development (Art.6)
- The Right to be heard (Participation) (Art.12)
How Children and the Commission Interacts?
There are various mechanisms and ways where the Commission interact with children of the state. Some of the ways being practised are mentioned below:
- Direct interaction during field visit (to family, community, ICDS Centres, Schools, Homes, etc)
- Attending children’s functions
- Soliciting children’s opinion or suggestion on various matters
- Inviting children or their group to meetings/consultations/workshops organised by RSCPCR itself or on its behalf by any voluntary organisation/s.
- Listening to children during public hearings.
FAQ (Soruce-Orissa SCPCR)
1. What are Commissions for Protection of Child Rights (CPCRS)?
The Commissions for Protection of Child Rights Act, 2005, (CPCR Act, 2005) provides for the creation of the National Commission for Protection of Child Rights NCPCR) and State Commissions for Protection of Child Rights (SCPCRS) by the central and state governments, respectively. The mandate of these Commissions is to examine safeguards for children and inquire into complaints of violation of child rights by the State, or private individuals or entities. Their mandate also includes inspecting custodial institutions for children, examining factors that affect the enjoyment of rights by children, and analyzing laws to examine their compliance with the UN Convention on the Rights of the Child, 1989 (UNCRC) and recommending remedial measures. The Commission is also meant to serve as a forum which children can access easily in order to seek redress for the violation of their rights.
The Commissions for Protection of Child Rights (CPCRS) belong to the general category of institutions known as ‘human rights institutions’. Other human rights institutions in India are the National and State Human Rights Commissions, National and State Commissions for Women, National Commission‘ for Minorities, National Commission for Scheduled Castes and the National Commission for Scheduled Tribes. Although they may come under a nodal Ministry/Department of the government, they are not a part of the government machinery. They are meant to function as independent institutions.
2. What are human rights institutions?
Human rights institutions are meant to function as independent human rights watchdogs at the domestic level. They may be created under the Constitution, through legislation, or through an executive decree. Their key functions include evaluation of existing safeguards for human rights protection and making recommendation for strengthening them, inquiring into complaints of human rights violations, undertaking visits to custodial institutions, creating awareness about rights, ‘promoting harmonization of domestic laws with international conventions, and undertaking research and analysis on human rights issues. Commissions may be vested with quasi-judicial powers such as issuing summons, enforcing attendance, taking evidence, issuing commissions, etc., to enable them to look into complaints.
Key features of human rights institutions can be gleaned from the Principles relating to the Status of National Institutions, 1993 commonly referred to as the Paris Principles. These Principles are a set of internationally accepted minimum standards that States should seek to comply with while establishing national humyn rights institution. The Paris Principles provide that:
National Human Rights Institutions should be functionally and ﬁnancially independent and should not be controlled by the government.
They should have adequate funding that should enable them to have their own staff and separate premises.
They should have a broad mandate.
Its composition should be pluralistic and reﬂect the various entities involved in the protection and promotion of human rights.
They should be vested with adequate powers to inquire into complaints on its own initiative, visit prisons and other custodial institutions.
They should also have quasi—judicial powers to summon witnesses, compel them to testify or produce documents, etc.
They should also be able to resolve complaints through conciliation or binding decisions.
3. How have the Commission on Protection of Child Rights been constituted?
The Commissions are statutory bodies constituted by an Act of the Parliament. The Act received the President’s assent on 20 January, 2006 and came into force on 15 February 2007 through a notiﬁcation issued by the Ministry of Women and Child Development, Government of India.
4. What is the objective of the CPCR Act, 2005?
The objective of the Act is to provide for the constitution of a National Commission and State Commissions for Protection of Child Rights. The Act also provides for establishing Children's Courts to ensure speedy trial of offences against children or of violation of child rights.
5. Is the Act applicable across India?
The Act applies to all states and Union Territories of India except the State of J ammu and Kashmir.
6. Has the CPCR Act been enacted to discharge India ’s obligation under the UN Convention on the Rights of the Child?
Article 4 of the UN Convention on the Rights of the Child (UNCRC) requires State Parties to the Convention to take appropriate legislative, administrative and other measures to implement the rights contained in the Convention. The UN Committee on the Rights of the Child monitors the implementation of the treaty at the international level based on the periodic reports submitted by national governments. This Committee, in response to the ﬁrst India Country report submitted by the Government of India in 1997, recommended in its Concluding Observations, that India should establish a statutory, independent Commission for children to monitor the implementation of the Convention and look complaints of child rights violations.
The CPCR Act, 2005 was passed to give effect to this obligation under the UNCRC. This is evident from the Preamble to the CPCR Act which states that the law was enacted to “give eﬂect to the policies adopted by the Government..., standards prescribed in the CRC, and all other relevantinternational instruments."
7. What is the mandate of the CPCRS?
The CPCRS can look into complaints and examine safeguards pertaining to child rights. They can inquire into complaints against public servants as Well as private individuals on violation of child rights.
8. What is meant by child rights?
The CPCR Act, 2005, in Section 2 (b), deﬁnes “child rights” to include the children’s rights adopted in the UNCRC. The Convention recognises several rights of children.
The term “child” has not been deﬁned under the CPCR Act, 2005. However, by deﬁning child rights as adopted in the UNCRC, it implies that the CPCRs should respect Article 1 of the UNCRC which deﬁnes the term ‘child’ to mean "every human being below the age of eighteen years unless under the law applicable to the child, majority is attained earlier.”Under the Indian Majority Act,1857,person domiciled in India attain majority upon completion of 18 years of age.Thus, it can be concluded that the Commission’s mandate extends to persons below the age of 18 years.
9. What are the functions of the NCPCR and SCPCRS?
The NCPCR and the SCPCRs have functions not only under the CPCR Act 2005, but also under the RTE 2009, the JJ Rules, and the Protection of Children from Sexual Offences Act, 2012.
10. Who appoints the Chairperson, Members and staff of the NCPCR and SCPCR?
The Central Government appoints the Chairperson, Members, Member—Secretary, staff and other employees of the NCPCR; and the concerned State Governments appoint the Chairperson, Members, Secretary, staff and other employees of the SCPCRS. The NCPCR Rules, 2006, have expressly empowered the NCPCR to appoint a panel of consultants to assist the Commission with its investigations, inquirﬁs, task forces, and for research and analysis. A similar provision appears in rules notiﬁed by States that have established a SCPCR.
11. Where are the Commissions located?
The NCPCR is located in New Delhi and most of the State Commissions are situated in the respective State capital. However, the NCPCR Rules, 2006 and Rules notiﬁed by many State Governments allow the Commission to transact its business outside the headquarters with previous approval of the Chairperson of the Commission, and with at least two members forming a bench in case any parties are to be heard in connection to any inquiry at such a location.
12. What is the composition of the NCPCR and SCPCRS?
The Act states“ that the NCPCR and SCPCRS shall comprise of a Chairperson and six Members.
13. Who can be appointed as Chairperson and Members?
The Act does not list any speciﬁc qualiﬁcations for the Chairperson but states that she or he should be “a person of eminence” and should have done “outstanding work for promoting the welfare of children.” As per the NCPCR Rules 2006, in order to be eligible for appointment as Chairperson and Members of the NCPCR, the person should not have any past record of violation of human rights or child rights. Similar and additional provisions have been included in State Rules. For instance, the Karnataka State Commission for Protection of Child Rights Rules, 2010, speciﬁes that persons should have a minimum of ﬁve years work experience in child rights and advocacy and should not be ofﬁce bearers or members of any political party.
The Act speciﬁes that Members should be drawn from “amongst persons of eminence, ability, integrity, standing and experience in” the following six ﬁelds:
(ii)child health, care, welfare or child development,
(iii) juvenile justice or care of neglected or marginalized children or children with disabilities;
(iv) elimination of child labour or children in distress;
(V) child psychology or sociology;
(vi) law relating to children.
14. Does the composition of the Commission reflect plurality?
The composition of the Commission reﬂects plurality to a certain extent by mandating that of the six members of the NCPCR and SCPCR, at least two should be women.
15. What is the appointment process for the Chairperson and Members?
The Central Government and State Governments have been given the authority to appoint the Chairperson and Members of the NCPCR and SCPCRS, respectively.The Chairpersons of both the NCPCR and SCPCRS have to be appointed on the basis of recommendation of Selection Committee. This Committee is to be formed by the Central Government or the State Government, as the case may be, and at the national level is to be chaired by the Minister-in-charge of the Ministry of Women and Child Development. At the State level, this Committee is headed by the Minister-in-charge of the Department dealing with children.
16. Are the Commissions supposed to befall time bodies?
Yes, the Commissions are meant to function as full time bodies. This can be gleaned from the grounds of removal which state that a Member or Chairperson could be removed from ofﬁce if he or she engages in paid employment outside the duties of his ofﬁce.
17. Who is responsible for the administrative matters of the SCPCR?
The Secretary are responsible for the proper administration of the affairs and day-to-day management of the NCPCR and the SCPCRS respectively.
18. Who appoints the Secretary?
State Government appoints the Secretary of the SCPCR.
19. What is the rank of the Secretary?
The CPCR Act, 2005 states that the Secretary of the State Commission should be an ofﬁcer not below the rank of the Secretary to the State Government.
20. Who can ﬁle a complaint before the Commission?
Anybody, including a child, can ﬁle a complaint before the Commission. The complaint could bring to the notice of the Commission an individual or large—scale violation of child rights.
21. On what grounds complaints be rejected by the Commission?
While the Act does not specify any grounds for rejection of complaints, the RSCPCR has, on its website indicated that complaints should be:
1. Clear and legible and not vague, anonymous or pseudonymous
2. Genuine, not trivial or frivolous Also, complaints should:
3. Not relate to civil disputes such as property rights, contractual obligations and the like
4. Not relate to service matters
5. Not be pending before any other Commission duly constituted under law or sub judice before a court/ tribunal Not be already decided by the Commission
7. Not be outside the purview of the Commission on any other grounds
22. In what language should the complaints be made?
Complaints can be made to the RSCPCR in any official language listed in the 8th Schedule of the Constitution.
23. In what form can complaints be made?
Complaints can be made in any form. It could be in the form of a letter, fax or email addressed to the Commission or any of the Members. Information of a violation which requires urgent action can also be conveyed through telephone. When complaints are lodged orally, the Commission Would take suo motu notice of the same, meaning, it can take up the matter even without anyone submitting a complaint.
24. Is there a time limit within which complaints have to be ﬁled?
The CPCR Act does not specify any limitation period for ﬁling or entertaining complaints. However, it is advisable that complaints be ﬁled soon after the alleged violation so as to enable a prompt inquiry into the incident and speedy relief to the victim.
25. Do any fees have to be paid for ﬁling a complaint?
No fees have to be paid for ﬁling a complaint.
26. Is there a hierarchy between the NCPCR and SCPCRS?
No. There is no hieraichy between the two bodies. There is no provision of an ‘appeal’ to the NCPCR on a matter which SCPCR has already looked into. Further, both the NCPCR and SCPCRS discharge identical functions and enjoy the same powers.
27. Can one simultaneously ﬁle complaints with other Commissions such as the National Human Rights Commission, the State Human Rights Commission, the National Commission for Women, or the State Commission for Women?
No. This is not generally advisable. Most Commissions will not entertain matters which are being looked into by other Commissions. This is in order to prevent duplication of inquiries, secondary victimization to “the child about whom the complaint is made and to avoid to problems relating to jurisdiction. For instance, the CPCR Act clearly prohibits the SCPCR from inquiring into matters pending before other Commissions.
28. Can one simultaneously ﬁle a complaint with the NCPCR and the concerned SCPCR?
This is not advisable. Besides, the CPCR Act clearly prohibits the SCPCR from inquiring into matters pending before a NCPCR.
29.What are the powers available to a Commission relating to inquiries?
The Commissions have been vested with powers of a civil court which can be exercised while inquiring into complaints. Speciﬁcally, the Commission has the power to:
(a) summon a person and examine him on oath;
(b) order discovery and production of any document;
(c) receive evidence on afﬁdavits;
(d) requisition public records or copies from court or ofﬁce;
(e) issue commissions for the examination of witnesses or documents. A commission can be issued for examination of a person who is residing within the jurisdiction of the Commission but is exempted from attendance or is unable to attend because of sickness or inﬁrmity. Commissions can also be issued wherea local investigation is necessary.In the event that an exercise of any of the above powers by a Commission does not result in compliance, the Commisyion can forward the case to a Magistrate who has the jurisdiction to hear thematter for action.
30. What steps can the Commission undertake after inquiry?
The Commission can take any of the following three steps after the conclusion of the inquiry:
(1) Recommend Action: If the ﬁndings of the inquiry establish violation of child rights of a serious nature, the Commission can recommend to the Government to initiate proceedings for prosecution or take any other appropriate action. For instance, if the inquiry reveals that an offence against a child may have been committed, the Commission could ask the police to ﬁle a First Information Report (FIR). The Commission cannot, however, make pronouncements on guilt or order for suspensions or impose ﬁnes orpenalties.
(2) Approach the Supreme Court or the High Court: The Commission can ﬁle a writ before the Supreme Court or High Court and pray for appropriate directions or orders.
(3) Recommend Interim Relief: The Commission can recommend to the government or authority to provide interim relief to the victim or his/her family.
31. Does the Act provide for a forum to expedite cases relating to offences against children?
Yes, the Act envisages the establishment of a Children’s Court for providing speedy trial of, offences agains children or violation of child rights. It vests the State Government with the discretion to specify at least one Sessions Court in the State or in every district as a Children’s Court. This should be done in concurrence with the Chief Justice of the High Court.
Further, the Act also requires the State Government to notify a Public Prosecutor or appoint an advocate who has practiced for at least seven years as a Special Public Prosecutor for cases before the Children’s Court.
32. Tell me more about who can ﬁle a complaint with these Commissions?
As a child, you can ﬁle a complaint yourself. Commissions in fact encourage children to ﬁle complaints themselves. Any person or group with direct knowledge or information about a violation of children’s rights can also ﬁle a complaint. These can be family members, neighbours, friends, social workers, NGOs, teachers, a priest, etc.
33. How old do I have to be to make a complaint?
You could be of any age to ﬁle a complaint. There is no restriction on age at all.
34. Can I ﬁle a complaint on my own without my parent or guardian’s permission?
Yes, you can ﬁle a complaint on your own without your parent’s or guardian’s permission. However, if you are considering ﬁling a complaint without consulting your parents or guardian, we would like to encourage you to think carefully about the following points:
· Can you sort out the matter that is worrying you, with the help of trusted caring relatives, friends, teachers or social workers?
· Is the matter harming you, disturbing your sleep,harming your health, and preventing you from studying,playing and enjoying a happy life?
· Would you want to consider taking the help of an adult who cares for you, one you can really trust, to help you make this important decision of whether or not to complain and if so how to go about it?
· Find out if there is a CHILDLINE in your area, who you could call to help you?
It might happen that your family gets upset if you complain without their knowledge. However,remember, you do have the right to complain against anyone if your rights are violated. Talking it over with an adult you trust, might help you understand your situation differently, provide you the support and strength you need and even help you ﬁnd a solution to your problem. If it does not help, then you can decide to ﬁle the complaint on your own. An adult or an organization you trust can also help you ﬁle your complaint, accompany you and correspond with the Commission, etc. However if you do not trust anyone, you can any way ﬁle the complaint on your own.
35. What should I include in my complaint to a Children’s Commission?
Remember, the move-accurate and relevant information you provide in your complaint, the better it is. This will help the Commission to take more effective and timely action.
36. Do I need to pay a fee for making a complaint ?
No. There are no fees for ﬁling complaints with the Commission. Their services are free of charge.
37. When does the Commission accept a complaint? Can I make a complaint at any time and on any day?
The Commission can receive complaints from during its regular working hours. This is important to note if you are planning to visit personally with your complaint. But if you are sending them a complaint by e-mail or by post, you can do it anytime.
38. Can I complain about anything? Or will the Commission refuse complaints about certain problems?
You can complain about any situation where your rights are violated and your complaint will be accepted. Do read the information in Annexure 1 to understand your rights according to the UNCRC.Here are a few examples of situations when you may want to complain:
· A teacher beats you in school.
· You would like to go to school, but someone prevents you from doing so.
· An adult or an older child touches your body in a way that makes you uncomfortable and threatens you if you complain about it.
· The caretaker of the local municipal park does not allow children who are dressed shabbily to enter the park.
39. If someone in my own family is harming me, can I complain about it to the Commission?
Yes, of course. Your parents are responsible for protecting you from danger, and if they are harming you, and even threatening you not to tell anyone, you could complain about this. Also if there is someone else in your family who is harming you — your elder sibling, an aunt or uncle, some relative who stays with you or even the person who ;works as house help, you can complain. Remember, you are important and have a right to be treated Wg-h dignity and no one has the right to hurt you, touch your body in places that makes you uncomfortable, or deny you any of your rights. Even though you may be young and perhaps frightened and confused about these things, you can take steps that will help put an end to any kind of abuse, neglect or exploitation you may be suffering.
40. Can I complain against my school principal or against the priest in my place of worship or even a Minister? They are all very important and powerful people and I am only a child. Will my complaint be taken seriously?
We do understand how you feel. Many children experience this sense of being helpless against adults who use their power and position to harm children, and then frighten them into not telling anyone about it. Remember, the law gives you the power to complain against any person, no matter how important or powerful he/ she. As explained earlier, this person could be your own parent, other a member of your family or your relative. The person could be the principal of your school, a priest, a minister, a policeman or even a judge in a Court.
41. Can I complain about a stranger who is troubling me?
It does not matter who it is - family, teacher, friend or stranger. You can complain to the Commission about any violation of your rights including abuse (physical, mental, emotional or sexual), neglect or exploitation.
42. Can I make a complaint against my school, instead of one particular person in the school?
You can also make a complaint against any institution, such as a school, or a hospital, if the matter concerns the way the institution has violated your rights. Here is an example:
A teacher beat you for some reason. This matter was brought to the notice of the Principal. Surprisingly, she did not address the problem but instead further punished and humiliated you. Your family has brought up this issue with other ofﬁcials in your school, or the Parent Teacher Association, and yet no action has been taken. This is a good case for you to make a complaint against the entire institution.
43. Can I ﬁle a complaint on behalf of another child I know?
You can make a complaint about something that does not concern you directly, but which affects another child or a group of children anywhere in India. In such situations you must try to provide as much useful information about the person or organization that is violating the rights of children, so that the Commission can identify the accused persons. If the complaint does not provide enough details and the Commission cannot gather enough information about it, it is treated as invalid and the case is not taken up.
44. Can I complain about something that happened many years ago?
Actually, you can. You can ﬁle a complaint about an incident that happened many years ago. However,remember that the Commission will need proof of the incident in order to continue an inquiry, and if the incident took place a very long time ago, this may not be easy. It could also be difﬁcult to gather enough proof to go to Court to ensure punishment. It is advisable that complaints are ﬁled soon after the violation has taken place so that the Commission can inquire into it easily.
45. Will the person I complain against get to know about my complaint? Won’t he or she be angry and threaten me more?
The law has to be fair to all the people involved in the incident/situation and so, it demands that the Commission send a copy of the complaint to the person against whom the complaint is made, giving them a chance to provide an explanation.
We do understand that you might be soared in this situation because you don’t know how the person will react to your complaint. Maybe you feel that the person is powerful and well—respected in the community, and therefore no one would even believe you. But, the Commission is responsible for your well-being and protection and some ways in which they try to protect you from the negative reactions of the person you are complaining against are to:
• Call the person/organization against whom you have complained to the Commission and discuss the complaint in your absence.
• Warn such a person that if he or she harms you, legal action will be taken to punish him/her for this.
46. How can I ﬁnd out what is happening to my complaint after I have registered it?
You can call or write to the Commission asking what has happened to your complaint. They should give you information about. our complaint and the status, like whether they have sent a copy_i)f to the person or organization against whom you have? complained, whether other a concerned people or ofﬁcials have been called to provide proof, etc.
47. Will the Commission call and question me many times regarding my complaint?
No. The Commission does not need to call youoften. It is supposed to keep your interests as itsmain priority, and accordingly, conduct its work. Also, it is not necessary for you to come to the Commission ofﬁce each time. The Commission can decide to communicate with you through the telephone, letter, etc.
48. Is there anywhere I can go besides this Commission if someone violates my rights or commits a crime against me and I need help? Whom can I’ ask?
As we have told you earlier, besides the Commissions for Protection of Child Rights, the government and other concerned adults have created some services that can support you when you need help. Co'ntact any of these persons or organizations when you need help:
· A caring adult whom you can trust
· CHILDLINE (Toll free phone No. 1098)
· The local police (Toll free phone No. 100)
· The Child Welfare Committee of your district, set up under the Juvenile Justice Act
· A Counselor or association for children that may be available in your school
· Local reputed NGOs that help children professionally